Astrea Recruitment търси Customer Service Expert with Arabic or Dutch or Turkish & English (Hybrid) в София — заплата 1300 € – 1800 €. Кандидатствайте за по-малко от минута в Talentas.
Customer Service Expert with Arabic or Dutch or Turkish & English (Hybrid)
За позицията
HYBRID WORK MODEL | PERFORMANCE BONUSES | CLIENT ENGAGEMENT | CAREER DEVELOPMENT
Why consider this role?
• Competitive salary package with performance-based bonuses.
• Flexible hybrid working model combining office and remote work.
• Paid initial training to help you succeed from day one.
• Ongoing learning and development opportunities.
• Clear career path with opportunities for internal growth and promotion.
• Dynamic and multicultural working environment.
• Exposure to international clients, financial services, and digital solutions.
• Supportive team culture focused on collaboration and success.
• Opportunity to develop both customer service and client relationship management skills.
Your mission
Create outstanding customer experiences while helping clients get the most value from innovative digital and financial solutions.
As a Customer Service Expert, you will communicate with customers through phone, email, chat, and social media channels, providing professional support and building strong client relationships. You will help customers navigate platform-related inquiries, resolve issues efficiently, and promote long-term engagement with available products and services.
What you'll do
• Provide customer support via phone, email, live chat, and social media channels.
• Conduct outbound calls, including opportunity generation and customer outreach when required.
• Deliver accurate information and maintain detailed case documentation.
• Resolve customer concerns efficiently while ensuring a positive experience.
• Participate in face-to-face customer meetings when needed to support product adoption and engagement.
• Advise clients on best practices and optimization opportunities for available solutions.
• Follow internal procedures and quality standards while maintaining high levels of customer satisfaction.
What you bring
• Fluent Arabic, Dutch, or Turkish (C1 level).
• Good command of English (B2 level or higher).
• Previous experience in customer service, client support, account management, or a similar role.
• Experience with phone, email, chat support, or outbound calling is considered an advantage.
• Strong communication, presentation, and relationship-building skills.
• Ability to multitask and manage different communication channels simultaneously.
• Customer-focused mindset with strong problem-solving abilities.
• Comfortable working in a dynamic and fast-paced environment.
A good move for you if…
You enjoy building relationships, helping customers succeed, and working in an international environment where communication skills and customer focus are highly valued.
This role offers a great opportunity to combine customer service expertise with client engagement, business communication, and exposure to innovative digital solutions.
Let's talk
Send us your CV in English and include reference number SM_.
Even if you don't meet every requirement, we encourage you to apply if the role aligns with your experience, skills, and career ambitions.
Astrea Recruitment will contact the candidates whose profiles most closely match the opportunity. All applications will be treated with strict confidentiality and in accordance with applicable data protection regulations.
Astrea Recruitment | 19 years of recruitment expertise | License No. 1809
Придобивки
Подобни позиции
За позицията
HYBRID WORK MODEL | PERFORMANCE BONUSES | CLIENT ENGAGEMENT | CAREER DEVELOPMENT
Why consider this role?
• Competitive salary package with performance-based bonuses.
• Flexible hybrid working model combining office and remote work.
• Paid initial training to help you succeed from day one.
• Ongoing learning and development opportunities.
• Clear career path with opportunities for internal growth and promotion.
• Dynamic and multicultural working environment.
• Exposure to international clients, financial services, and digital solutions.
• Supportive team culture focused on collaboration and success.
• Opportunity to develop both customer service and client relationship management skills.
Your mission
Create outstanding customer experiences while helping clients get the most value from innovative digital and financial solutions.
As a Customer Service Expert, you will communicate with customers through phone, email, chat, and social media channels, providing professional support and building strong client relationships. You will help customers navigate platform-related inquiries, resolve issues efficiently, and promote long-term engagement with available products and services.
What you'll do
• Provide customer support via phone, email, live chat, and social media channels.
• Conduct outbound calls, including opportunity generation and customer outreach when required.
• Deliver accurate information and maintain detailed case documentation.
• Resolve customer concerns efficiently while ensuring a positive experience.
• Participate in face-to-face customer meetings when needed to support product adoption and engagement.
• Advise clients on best practices and optimization opportunities for available solutions.
• Follow internal procedures and quality standards while maintaining high levels of customer satisfaction.
What you bring
• Fluent Arabic, Dutch, or Turkish (C1 level).
• Good command of English (B2 level or higher).
• Previous experience in customer service, client support, account management, or a similar role.
• Experience with phone, email, chat support, or outbound calling is considered an advantage.
• Strong communication, presentation, and relationship-building skills.
• Ability to multitask and manage different communication channels simultaneously.
• Customer-focused mindset with strong problem-solving abilities.
• Comfortable working in a dynamic and fast-paced environment.
A good move for you if…
You enjoy building relationships, helping customers succeed, and working in an international environment where communication skills and customer focus are highly valued.
This role offers a great opportunity to combine customer service expertise with client engagement, business communication, and exposure to innovative digital solutions.
Let's talk
Send us your CV in English and include reference number SM_.
Even if you don't meet every requirement, we encourage you to apply if the role aligns with your experience, skills, and career ambitions.
Astrea Recruitment will contact the candidates whose profiles most closely match the opportunity. All applications will be treated with strict confidentiality and in accordance with applicable data protection regulations.
Astrea Recruitment | 19 years of recruitment expertise | License No. 1809