Astrea Recruitment търси Medical Device Maintenance Expert with Polish & English (Remote) в Велико Търново — заплата 1300 € – 1700 €. Кандидатствайте за по-малко от минута в Talentas.
Medical Device Maintenance Expert with Polish & English (Remote)
За позицията
FULLY REMOTE | SIGNING BONUS | PERFORMANCE BONUS | HEALTHCARE TECHNOLOGY
Why consider this role?
• Work fully remotely and enjoy the flexibility of working from home.
• Signing bonus paid throughout your first year.
• Performance bonus of up to 10% of your gross salary after the first 3 months, based on KPIs.
• Stable Monday–Friday schedule with no weekend work.
• Comprehensive 6-week paid training program.
• Opportunity to work with innovative medical technology that helps improve people's lives.
• Join an international team supporting users of industry-leading healthcare devices.
• Gain valuable experience in technical support, healthcare technology, and customer care.
• Long-term career development opportunities within a growing global organization.
Your mission
Help people confidently use life-changing medical technology.
As a Medical Device Maintenance Expert, you will provide technical assistance to customers using MiniMed™ diabetes management devices. Through phone support, you'll guide users through troubleshooting steps, explain product functionality, and coordinate repair or replacement processes when needed.
Your expertise and empathy will help customers receive the support they need while using critical healthcare solutions.
What you'll do
• Provide technical support via phone calls.
• Troubleshoot issues related to MiniMed™ diabetes devices.
• Guide customers through product features and functionality.
• Assist users with device-related questions and technical concerns.
• Coordinate repair, replacement, and maintenance processes when required.
• Document customer interactions accurately within internal systems.
• Follow established procedures and quality standards.
• Deliver a professional and supportive customer experience during every interaction.
• Work closely with internal teams to ensure timely issue resolution.
What you bring
• Fluent Polish and good command of English.
• Strong communication and active listening skills.
• Technical aptitude and confidence working with devices and technology.
• Customer-focused mindset with patience and empathy.
• Ability to explain technical information in a clear and understandable way.
• Strong problem-solving and analytical skills.
• Good organizational skills and attention to detail.
• Ability to work independently in a remote environment.
Previous experience in technical support, healthcare support, customer service, medical devices, or troubleshooting roles is an advantage, but motivated candidates with strong communication and technical abilities are encouraged to apply.
Your schedule
Monday – Friday
Operating hours: 09:00–19:30
Training
6 weeks paid training
A good move for you if…
You enjoy helping people, solving technical issues, and working with technology that makes a meaningful difference in everyday life. If you're looking for a fully remote opportunity where communication skills, technical thinking, and customer care come together, this could be the perfect next step in your career.
Let's talk
Send us your CV in English and include reference number GS_.
Even if you don't meet every requirement, we encourage you to apply if the role aligns with your skills, motivation, and professional goals.
Astrea Recruitment will contact the candidates whose profiles most closely match the opportunity. All applications will be treated with strict confidentiality and in accordance with applicable data protection regulations.
Astrea Recruitment | 19 years of recruitment expertise | License No. 1809
Придобивки
Подобни позиции
За позицията
FULLY REMOTE | SIGNING BONUS | PERFORMANCE BONUS | HEALTHCARE TECHNOLOGY
Why consider this role?
• Work fully remotely and enjoy the flexibility of working from home.
• Signing bonus paid throughout your first year.
• Performance bonus of up to 10% of your gross salary after the first 3 months, based on KPIs.
• Stable Monday–Friday schedule with no weekend work.
• Comprehensive 6-week paid training program.
• Opportunity to work with innovative medical technology that helps improve people's lives.
• Join an international team supporting users of industry-leading healthcare devices.
• Gain valuable experience in technical support, healthcare technology, and customer care.
• Long-term career development opportunities within a growing global organization.
Your mission
Help people confidently use life-changing medical technology.
As a Medical Device Maintenance Expert, you will provide technical assistance to customers using MiniMed™ diabetes management devices. Through phone support, you'll guide users through troubleshooting steps, explain product functionality, and coordinate repair or replacement processes when needed.
Your expertise and empathy will help customers receive the support they need while using critical healthcare solutions.
What you'll do
• Provide technical support via phone calls.
• Troubleshoot issues related to MiniMed™ diabetes devices.
• Guide customers through product features and functionality.
• Assist users with device-related questions and technical concerns.
• Coordinate repair, replacement, and maintenance processes when required.
• Document customer interactions accurately within internal systems.
• Follow established procedures and quality standards.
• Deliver a professional and supportive customer experience during every interaction.
• Work closely with internal teams to ensure timely issue resolution.
What you bring
• Fluent Polish and good command of English.
• Strong communication and active listening skills.
• Technical aptitude and confidence working with devices and technology.
• Customer-focused mindset with patience and empathy.
• Ability to explain technical information in a clear and understandable way.
• Strong problem-solving and analytical skills.
• Good organizational skills and attention to detail.
• Ability to work independently in a remote environment.
Previous experience in technical support, healthcare support, customer service, medical devices, or troubleshooting roles is an advantage, but motivated candidates with strong communication and technical abilities are encouraged to apply.
Your schedule
Monday – Friday
Operating hours: 09:00–19:30
Training
6 weeks paid training
A good move for you if…
You enjoy helping people, solving technical issues, and working with technology that makes a meaningful difference in everyday life. If you're looking for a fully remote opportunity where communication skills, technical thinking, and customer care come together, this could be the perfect next step in your career.
Let's talk
Send us your CV in English and include reference number GS_.
Even if you don't meet every requirement, we encourage you to apply if the role aligns with your skills, motivation, and professional goals.
Astrea Recruitment will contact the candidates whose profiles most closely match the opportunity. All applications will be treated with strict confidentiality and in accordance with applicable data protection regulations.
Astrea Recruitment | 19 years of recruitment expertise | License No. 1809