Astrea Recruitment търси Software Implementation Specialist with Arabic or Turkish & English (Hybrid) в София — заплата 1400 € – 2000 €. Кандидатствайте за по-малко от минута в Talentas.
Software Implementation Specialist with Arabic or Turkish & English (Hybrid)
За позицията
HYBRID MODEL | HEALTH & DENTAL CARE | LIFE INSURANCE | TRANSPORTATION ALLOWANCE
Why consider this role?
• Additional medical plan covering health and dental care, fully paid by the employer.
• Monthly transportation/internet allowance.
• Life insurance.
• Voluntary Multisport card.
• Bonuses for important life events such as marriage, birth/adoption of a child, or university graduation.
• Monday–Friday schedule with a predictable 10:00–19:00 working day.
• Hybrid setup – Wednesday & Thursday onsite, with the remaining days remote.
• Opportunity to work with international clients and innovative IT solutions.
Your mission
Help clients get the most out of their software solutions.
As a Software Implementation Specialist, you'll guide new customers through onboarding and beyond, helping them adopt IT solutions, understand their full potential, and achieve their goals.
What you'll do
• Guide new clients through smooth software implementation and onboarding.
• Support customers throughout the post-onboarding journey.
• Meet clients face-to-face and encourage successful adoption of IT solutions.
• Build strong knowledge of assigned products and advise customers on best practices.
• Track key customer milestones – from onboarding to license activation and ongoing engagement.
• Manage customer cases, queues, and troubleshooting tickets through CRM platforms.
• Record client interactions and activities accurately.
• Use customer utilization data to identify needs and recommend improvements.
• Build trusted, long-term relationships with clients through a consultative approach.
What you bring
• Fluent Arabic or Turkish and good command of English.
• 2–3 years of experience in BPO, Customer Support, Customer Success, or a similar client-facing environment.
• Excellent knowledge of MS Office – Outlook, Word, PowerPoint, and Excel.
• Experience working with CRM platforms, cases, queues, or support tickets.
• Strong communication, collaboration, organizational, and project management skills.
• A consultative and customer-focused approach.
• Ability to build trust and strong relationships quickly.
• Analytical mindset and ability to turn customer data into actionable insights.
• Proactive, organized, and comfortable working with multiple priorities.
Your schedule
Monday – Friday | 10:00–19:00
Hybrid working model
Wednesday & Thursday – onsite
Remaining days – remote
A good move for you if…
You enjoy working directly with customers, solving problems, and helping people discover the full value of technology. If you combine strong communication skills with a structured and consultative approach, this role offers a great opportunity to grow within the world of software implementation and customer success.
Let's talk
Send us your CV in English and include reference number GS_.
All applications will be treated with strict confidentiality and in accordance with applicable data protection regulations.
Astrea Recruitment | 19 years of recruitment expertise | License No. 1809
Придобивки
Подобни позиции
За позицията
HYBRID MODEL | HEALTH & DENTAL CARE | LIFE INSURANCE | TRANSPORTATION ALLOWANCE
Why consider this role?
• Additional medical plan covering health and dental care, fully paid by the employer.
• Monthly transportation/internet allowance.
• Life insurance.
• Voluntary Multisport card.
• Bonuses for important life events such as marriage, birth/adoption of a child, or university graduation.
• Monday–Friday schedule with a predictable 10:00–19:00 working day.
• Hybrid setup – Wednesday & Thursday onsite, with the remaining days remote.
• Opportunity to work with international clients and innovative IT solutions.
Your mission
Help clients get the most out of their software solutions.
As a Software Implementation Specialist, you'll guide new customers through onboarding and beyond, helping them adopt IT solutions, understand their full potential, and achieve their goals.
What you'll do
• Guide new clients through smooth software implementation and onboarding.
• Support customers throughout the post-onboarding journey.
• Meet clients face-to-face and encourage successful adoption of IT solutions.
• Build strong knowledge of assigned products and advise customers on best practices.
• Track key customer milestones – from onboarding to license activation and ongoing engagement.
• Manage customer cases, queues, and troubleshooting tickets through CRM platforms.
• Record client interactions and activities accurately.
• Use customer utilization data to identify needs and recommend improvements.
• Build trusted, long-term relationships with clients through a consultative approach.
What you bring
• Fluent Arabic or Turkish and good command of English.
• 2–3 years of experience in BPO, Customer Support, Customer Success, or a similar client-facing environment.
• Excellent knowledge of MS Office – Outlook, Word, PowerPoint, and Excel.
• Experience working with CRM platforms, cases, queues, or support tickets.
• Strong communication, collaboration, organizational, and project management skills.
• A consultative and customer-focused approach.
• Ability to build trust and strong relationships quickly.
• Analytical mindset and ability to turn customer data into actionable insights.
• Proactive, organized, and comfortable working with multiple priorities.
Your schedule
Monday – Friday | 10:00–19:00
Hybrid working model
Wednesday & Thursday – onsite
Remaining days – remote
A good move for you if…
You enjoy working directly with customers, solving problems, and helping people discover the full value of technology. If you combine strong communication skills with a structured and consultative approach, this role offers a great opportunity to grow within the world of software implementation and customer success.
Let's talk
Send us your CV in English and include reference number GS_.
All applications will be treated with strict confidentiality and in accordance with applicable data protection regulations.
Astrea Recruitment | 19 years of recruitment expertise | License No. 1809