Astrea Recruitment is hiring a B2B Administrative Services Specialist with German & English in Sofia. Apply in under a minute on Talentas.
B2B Administrative Services Specialist with German & English
About the role
B2B OPERATIONS | CONTRACT MANAGEMENT | HYBRID MODEL | CAREER GROWTH
Why consider this role?
• Competitive salary based on your experience and German proficiency.
• Hybrid working model – start fully from the office and transition to a flexible hybrid setup after 6 months.
• After the initial period: 3 days from the office + 2 days from home.
• Stable Monday–Friday schedule, 09:00–18:00.
• Opportunity to build expertise in B2B administration, contract management, and complex back-office processes.
• Work in an international and collaborative environment.
• Develop valuable skills across contracts, orders, invoicing, customer care, and retention.
• Opportunity for professional growth and long-term career development.
• Previous experience is desirable, but candidates without experience can also be considered.
Your mission
Ready to combine organization, problem-solving, and customer care?
As a B2B Administrative Services Specialist, you'll be responsible for a variety of contract-related and administrative processes. You'll work with internal and external stakeholders, manage customer cases, support invoicing and order processes, and help ensure that contractual agreements are handled accurately and efficiently.
This is a role for someone who enjoys complex processes, taking ownership, and finding practical solutions.
What you'll do
• Manage cases related to contract management, order processing, customer care, invoicing, and cancellations.
• Administer contractual agreements and ensure compliance with established terms and conditions.
• Collaborate with internal and external stakeholders to resolve contract-related questions and issues.
• Support invoicing and credit processes, ensuring accuracy and timely resolution of discrepancies.
• Manage cancellation and retention processes.
• Handle customer complaints and cancellation requests professionally.
• Provide customer care and manage inquiries across different communication channels.
• Participate in discussions around new products and their integration into standard processes.
• Maintain accurate information in CRM and relevant operational systems.
• Prioritize multiple tasks while maintaining a high level of quality and professionalism.
What you bring
• German – B2 or higher, with strong written and spoken communication skills.
• English – intermediate level.
• Administrative, customer service, or back-office experience is an advantage.
• Experience in sales operations or complex administrative processes is a plus.
• Telco industry experience would be an additional advantage.
• Strong communication and problem-solving skills.
• Ability to work with multiple processes and priorities simultaneously.
• Good judgment and decision-making skills.
• Proactive and action-oriented mindset.
• Strong sense of accountability and responsibility.
• Goal-oriented approach and ability to work well within a team.
• Patience, flexibility, and adaptability.
• Familiarity with CRM systems and call center software.
No experience? You can still apply.
If you have the right attitude, strong communication skills, and a genuine willingness to learn and work with complex processes, your profile can be considered even without previous experience.
Your schedule
Monday – Friday | 09:00–18:00
Your hybrid journey
First 6 months: 100% office-based
After 6 months: 3 days from the office + 2 days from home
A good move for you if…
You enjoy structured work but don't mind a little complexity. You're proactive, organized, comfortable communicating with different stakeholders, and motivated by solving problems rather than simply following a checklist.
This is a great opportunity if you want to move into B2B operations and contract administration while developing a broader understanding of customer care, invoicing, order management, and retention processes.
Let's talk
Ready to take your next step into B2B operations?
Send us your CV in English and let's explore the opportunity together.
All applications will be treated with strict confidentiality and in accordance with applicable data protection regulations.
Astrea Recruitment | 19 years of recruitment expertise | License No. 1809
Benefits
Related Opportunities
About the role
B2B OPERATIONS | CONTRACT MANAGEMENT | HYBRID MODEL | CAREER GROWTH
Why consider this role?
• Competitive salary based on your experience and German proficiency.
• Hybrid working model – start fully from the office and transition to a flexible hybrid setup after 6 months.
• After the initial period: 3 days from the office + 2 days from home.
• Stable Monday–Friday schedule, 09:00–18:00.
• Opportunity to build expertise in B2B administration, contract management, and complex back-office processes.
• Work in an international and collaborative environment.
• Develop valuable skills across contracts, orders, invoicing, customer care, and retention.
• Opportunity for professional growth and long-term career development.
• Previous experience is desirable, but candidates without experience can also be considered.
Your mission
Ready to combine organization, problem-solving, and customer care?
As a B2B Administrative Services Specialist, you'll be responsible for a variety of contract-related and administrative processes. You'll work with internal and external stakeholders, manage customer cases, support invoicing and order processes, and help ensure that contractual agreements are handled accurately and efficiently.
This is a role for someone who enjoys complex processes, taking ownership, and finding practical solutions.
What you'll do
• Manage cases related to contract management, order processing, customer care, invoicing, and cancellations.
• Administer contractual agreements and ensure compliance with established terms and conditions.
• Collaborate with internal and external stakeholders to resolve contract-related questions and issues.
• Support invoicing and credit processes, ensuring accuracy and timely resolution of discrepancies.
• Manage cancellation and retention processes.
• Handle customer complaints and cancellation requests professionally.
• Provide customer care and manage inquiries across different communication channels.
• Participate in discussions around new products and their integration into standard processes.
• Maintain accurate information in CRM and relevant operational systems.
• Prioritize multiple tasks while maintaining a high level of quality and professionalism.
What you bring
• German – B2 or higher, with strong written and spoken communication skills.
• English – intermediate level.
• Administrative, customer service, or back-office experience is an advantage.
• Experience in sales operations or complex administrative processes is a plus.
• Telco industry experience would be an additional advantage.
• Strong communication and problem-solving skills.
• Ability to work with multiple processes and priorities simultaneously.
• Good judgment and decision-making skills.
• Proactive and action-oriented mindset.
• Strong sense of accountability and responsibility.
• Goal-oriented approach and ability to work well within a team.
• Patience, flexibility, and adaptability.
• Familiarity with CRM systems and call center software.
No experience? You can still apply.
If you have the right attitude, strong communication skills, and a genuine willingness to learn and work with complex processes, your profile can be considered even without previous experience.
Your schedule
Monday – Friday | 09:00–18:00
Your hybrid journey
First 6 months: 100% office-based
After 6 months: 3 days from the office + 2 days from home
A good move for you if…
You enjoy structured work but don't mind a little complexity. You're proactive, organized, comfortable communicating with different stakeholders, and motivated by solving problems rather than simply following a checklist.
This is a great opportunity if you want to move into B2B operations and contract administration while developing a broader understanding of customer care, invoicing, order management, and retention processes.
Let's talk
Ready to take your next step into B2B operations?
Send us your CV in English and let's explore the opportunity together.
All applications will be treated with strict confidentiality and in accordance with applicable data protection regulations.
Astrea Recruitment | 19 years of recruitment expertise | License No. 1809