Astrea Recruitment is hiring a Customer Relationship Expert with French or German and English (Remote) in Varna — salary €1,700 – €2,300. Apply in under a minute on Talentas.
Customer Relationship Expert with French or German and English (Remote)
About the role
100% REMOTE | ADDITIONAL HEALTH & DENTAL INSURANCE | FOOD VOUCHERS | BONUS OPPORTUNITIES
Why consider this opportunity?
• Work from the comfort of your home with a fully remote working model.
• Take care of your health with additional medical insurance, including dental coverage.
• Enjoy everyday benefits with food vouchers.
• Get rewarded for your contribution through additional bonus opportunities.
• Build your customer service expertise while communicating with international clients and developing valuable professional skills.
Your mission
Great customer experiences are built on clear communication, trust, and reliable support. As a Customer Relationship Expert, you’ll be the go-to person for customers who need assistance with shipment-related inquiries. Whether a delivery is delayed, missing, or successfully completed, you’ll help customers find the information they need and ensure every interaction is handled with care.
What you’ll do
• Be the first point of contact for customers via phone and email.
• Proactively offering and promoting relevant sales services to clients based on their individual needs.
• Provide accurate and complete information in response to customer questions and requests.
• Support both B2C and B2B customers, adapting your communication to their individual needs.
• Listen actively and identify solutions to ensure a smooth and positive customer experience.
• Maintain professional communication and follow established customer service procedures.
What you bring
• French, or German at C1–C2 level, with excellent written and spoken communication skills.
• English at B2 level.
• Strong verbal, telephone, and sales communication skills.
• Active listening skills, a customer-oriented attitude, and the ability to identify customer needs.
• Proven sales skills, including upselling, cross-selling, and persuading customers to purchase suitable products or services.
• The ability to provide clear, accurate, and helpful information while promoting products and services.
• Good organizational skills and confidence in handling various customer inquiries while identifying sales opportunities.
Your extra advantage
Previous experience in customer support, logistics, shipment coordination, or a similar B2C/B2B environment will be considered an advantage.
Your schedule
• Work model: Fully remote.
• Working hours: Shift-based schedule.
A good move for you if…
You enjoy communicating with people, solving everyday challenges, and making sure customers receive the support they deserve. If you’re patient, attentive, and confident using your language skills to build positive customer relationships, this could be your next career opportunity.
Let’s talk
Ready to make customer experiences better from wherever you work? Send us your CV in English and include reference number GS_.
All applications will be treated with strict confidentiality.
Astrea Recruitment | 19 years of recruitment expertise | License No. 1809
Benefits
Related Opportunities
About the role
100% REMOTE | ADDITIONAL HEALTH & DENTAL INSURANCE | FOOD VOUCHERS | BONUS OPPORTUNITIES
Why consider this opportunity?
• Work from the comfort of your home with a fully remote working model.
• Take care of your health with additional medical insurance, including dental coverage.
• Enjoy everyday benefits with food vouchers.
• Get rewarded for your contribution through additional bonus opportunities.
• Build your customer service expertise while communicating with international clients and developing valuable professional skills.
Your mission
Great customer experiences are built on clear communication, trust, and reliable support. As a Customer Relationship Expert, you’ll be the go-to person for customers who need assistance with shipment-related inquiries. Whether a delivery is delayed, missing, or successfully completed, you’ll help customers find the information they need and ensure every interaction is handled with care.
What you’ll do
• Be the first point of contact for customers via phone and email.
• Proactively offering and promoting relevant sales services to clients based on their individual needs.
• Provide accurate and complete information in response to customer questions and requests.
• Support both B2C and B2B customers, adapting your communication to their individual needs.
• Listen actively and identify solutions to ensure a smooth and positive customer experience.
• Maintain professional communication and follow established customer service procedures.
What you bring
• French, or German at C1–C2 level, with excellent written and spoken communication skills.
• English at B2 level.
• Strong verbal, telephone, and sales communication skills.
• Active listening skills, a customer-oriented attitude, and the ability to identify customer needs.
• Proven sales skills, including upselling, cross-selling, and persuading customers to purchase suitable products or services.
• The ability to provide clear, accurate, and helpful information while promoting products and services.
• Good organizational skills and confidence in handling various customer inquiries while identifying sales opportunities.
Your extra advantage
Previous experience in customer support, logistics, shipment coordination, or a similar B2C/B2B environment will be considered an advantage.
Your schedule
• Work model: Fully remote.
• Working hours: Shift-based schedule.
A good move for you if…
You enjoy communicating with people, solving everyday challenges, and making sure customers receive the support they deserve. If you’re patient, attentive, and confident using your language skills to build positive customer relationships, this could be your next career opportunity.
Let’s talk
Ready to make customer experiences better from wherever you work? Send us your CV in English and include reference number GS_.
All applications will be treated with strict confidentiality.
Astrea Recruitment | 19 years of recruitment expertise | License No. 1809