Astrea Recruitment zapošljava Technical Integration Consultant with German or Turkish (Hybrid) u gradu Sofija — plata 1.500 € – 1.900 €. Prijavite se za manje od minut na Talentas.
Technical Integration Consultant with German or Turkish (Hybrid)
O poziciji
CUSTOMER SUCCESS | SOFTWARE IMPLEMENTATION | HYBRID MODEL | GLOBAL CLIENTS
Why consider this role?
• Additional health insurance with fully covered health and dental care.
• Food vouchers as part of your benefits package.
• Multisport card to support an active lifestyle.
• Monthly transportation / internet allowance.
• Life insurance for additional peace of mind.
• Performance bonuses rewarding your results and contribution.
• 20 days of paid annual leave.
• Extra paid leave with company seniority – 1 additional day after 3 years and 3 additional days after 5 years.
• Bonuses for important life events, including marriage, birth or adoption of a child, and university graduation.
• Hybrid working model with a balance between office collaboration and remote flexibility.
• Opportunity to work with global clients and innovative software solutions.
• A high-performance environment focused on growth, learning, and career development.
Your mission
Help new clients turn software solutions into real business value.
As a Technical Integration Consultant, you'll guide customers through the implementation and onboarding journey, helping them adopt and optimize different IT solutions. You'll combine technical understanding with a consultative approach – building trust, solving challenges, and making sure customers achieve their goals.
What you'll do
• Act as an Implementation Consultant, guiding new clients through smooth onboarding and post-onboarding processes.
• Meet with customers face-to-face to encourage the adoption and continued use of various IT solutions.
• Build strong relationships and become a trusted point of contact for your clients.
• Maintain an in-depth understanding of different products and advise customers on best practices and optimization strategies.
• Track key customer lifecycle milestones – from onboarding through license activation and ongoing engagement.
• Monitor customer goals and utilization to identify opportunities for improvement.
• Record client interactions, activities, and relevant information accurately in CRM systems.
• Manage customer cases, queues, and tickets through CRM platforms.
• Triage and help resolve troubleshooting requests efficiently.
• Use customer utilization data to identify insights and recommend solutions that support business goals.
What you bring
• German or Turkish – fluent level, written and spoken.
• English – fluent level, written and spoken.
• 2–3 years of experience in BPO, customer support, client support, or a similar function.
• Strong knowledge of MS Office – Outlook, Word, PowerPoint, and Excel.
• Excellent communication and collaboration skills.
• Strong organizational and project management abilities.
• Experience working with CRM platforms, queues, cases, or support tickets.
• Ability to build trust quickly and develop strong client relationships.
• A consultative approach to customer interactions.
• Strong analytical thinking and ability to derive insights from customer utilization data.
• Customer-focused, proactive, and solution-oriented mindset.
Your schedule
Monday – Friday | 10:00–19:00
Hybrid working model
Wednesday & Thursday – onsite
Other working days – remote
A good move for you if…
You enjoy being more than just a support contact – you want to understand clients, guide them, solve challenges, and help them get the most out of technology.
This role is a great fit if you have experience in customer or client support and are ready to move towards a more consultative position involving software implementation, customer success, and technical solutions.
Let's talk
Ready to take your customer support experience into a more consultative and technology-focused role?
Send us your CV in English and let's explore the opportunity together.
All applications will be treated with strict confidentiality and in accordance with applicable data protection regulations.
Astrea Recruitment | 19 years of recruitment expertise | License No. 1809
Beneficije
Slične pozicije
O poziciji
CUSTOMER SUCCESS | SOFTWARE IMPLEMENTATION | HYBRID MODEL | GLOBAL CLIENTS
Why consider this role?
• Additional health insurance with fully covered health and dental care.
• Food vouchers as part of your benefits package.
• Multisport card to support an active lifestyle.
• Monthly transportation / internet allowance.
• Life insurance for additional peace of mind.
• Performance bonuses rewarding your results and contribution.
• 20 days of paid annual leave.
• Extra paid leave with company seniority – 1 additional day after 3 years and 3 additional days after 5 years.
• Bonuses for important life events, including marriage, birth or adoption of a child, and university graduation.
• Hybrid working model with a balance between office collaboration and remote flexibility.
• Opportunity to work with global clients and innovative software solutions.
• A high-performance environment focused on growth, learning, and career development.
Your mission
Help new clients turn software solutions into real business value.
As a Technical Integration Consultant, you'll guide customers through the implementation and onboarding journey, helping them adopt and optimize different IT solutions. You'll combine technical understanding with a consultative approach – building trust, solving challenges, and making sure customers achieve their goals.
What you'll do
• Act as an Implementation Consultant, guiding new clients through smooth onboarding and post-onboarding processes.
• Meet with customers face-to-face to encourage the adoption and continued use of various IT solutions.
• Build strong relationships and become a trusted point of contact for your clients.
• Maintain an in-depth understanding of different products and advise customers on best practices and optimization strategies.
• Track key customer lifecycle milestones – from onboarding through license activation and ongoing engagement.
• Monitor customer goals and utilization to identify opportunities for improvement.
• Record client interactions, activities, and relevant information accurately in CRM systems.
• Manage customer cases, queues, and tickets through CRM platforms.
• Triage and help resolve troubleshooting requests efficiently.
• Use customer utilization data to identify insights and recommend solutions that support business goals.
What you bring
• German or Turkish – fluent level, written and spoken.
• English – fluent level, written and spoken.
• 2–3 years of experience in BPO, customer support, client support, or a similar function.
• Strong knowledge of MS Office – Outlook, Word, PowerPoint, and Excel.
• Excellent communication and collaboration skills.
• Strong organizational and project management abilities.
• Experience working with CRM platforms, queues, cases, or support tickets.
• Ability to build trust quickly and develop strong client relationships.
• A consultative approach to customer interactions.
• Strong analytical thinking and ability to derive insights from customer utilization data.
• Customer-focused, proactive, and solution-oriented mindset.
Your schedule
Monday – Friday | 10:00–19:00
Hybrid working model
Wednesday & Thursday – onsite
Other working days – remote
A good move for you if…
You enjoy being more than just a support contact – you want to understand clients, guide them, solve challenges, and help them get the most out of technology.
This role is a great fit if you have experience in customer or client support and are ready to move towards a more consultative position involving software implementation, customer success, and technical solutions.
Let's talk
Ready to take your customer support experience into a more consultative and technology-focused role?
Send us your CV in English and let's explore the opportunity together.
All applications will be treated with strict confidentiality and in accordance with applicable data protection regulations.
Astrea Recruitment | 19 years of recruitment expertise | License No. 1809